Dri
ven by the change in shopping habits during lockdown, and a need to keep businesses commercially viable, many companies have had to rapidly change their business processes to switch to eCommerce trading, and dispatch direct from their warehouse.
Typically, we have seen the focus move from wholesale, bulk, B2B orders to B2C as people have not been able to shop in-store, so have shifted their spending capability to online shopping, which has led to challenges within our customer base, as they have reacted this shift to meet a different way of fulfilling demand for their product.
According to the UK Office of National Statistics bulletin, Online retail sales in July were 50.4% higher than February’s pre-pandemic levels* and typically within the sector as a proportion of all retailing, online sales now make up 28.9% of all sales.
